Customer and staff safety

 

At Xcel Bowl we are doing what we can to ensure you have a fun and safe time at our centre. 

 

Masks

Mask are not required, but are recommended to make you feel safe.

Pre-Booking & payment

Due to limited space, pre-booking to use our centre is highly recommended. We will ask for payment up front upon booking. 

Feeling unwell

For the safety of all our customers and team, we must advise that should you not be feeling well or have recently been exposed to anyone who has shown symptoms of COVID-19, to not visit Xcel Bowl.

Number of guests on site.

Our lanes operate with the maximum of 6 people to each lane.

We will also be limiting the number of people allowed in the building.

We continue to listening to Government advice and are strictly adhering to all social distancing guidelines. It is the responsibility of adults to ensure that anybody within their group who is under the age of 18 adheres to Social Distancing rules.

Track and Trace

To support Government guidelines, you will be asked to register your details on our Track and Trace system. This will be managed at arrival when entering Xcel Bowl. Should you have any questions please speak with a member of staff.

Queuing and Dinning

We have strategically spaced all our tables these should not be moved, for the safety of others.

Bowling Lanes, Balls and Shoes

Our centre will be sanitised daily before we open. 

We will not be issuing out bowling shoes so please bring your own. Please refrain from wearing open toes, heels or wedges.

Sanitiser Stations

Our centre will have Sanitisation stations throughout the venue. Disposable gloves are available if you require them.

Food and Drink

Drinks, lite snacks and main meals will be available, but they are not to be consumed on the lanes.

Payments

We would prefer all transactions to be cashless so the contactless limit has been increased to £45. Pre booking is also advised.

Amusements

Not all of our amusements will be available to follow the guidelines of the Government regarding Social Distancing. If amusements do not meet these guidelines it will have an “out of order” sign on it. 

Xcel Bowl Staff

Perspex screens have been installed at all till points to ensure the safety of you and our teams.

Daily health check assessments will be made by our team to ensure they are in the best health to serve you.

If lip reading service is required staff will remove their mask.

Cleaning

Throughout the day staff will routinely clean toilets, touchscreens, work surfaces, tables, chairs and door handles, among others.

Play Area

The soft play is down to guardians to look after their own children's care and safety. Children should sanitise before they use the area.